Sanat Kagwad

Business Head - Products, TechTree IT Systems

Sanat Kagwad

Business Head - Products, TechTree IT Systems

Biography

Sanat Kagwad, leads products division at TechTreeIT Systems, that builds innovative customer experience products in Travel and Loyalty space.

As a Program Director, he has successfully consulted and delivered enterprise scale digital transformation projects for Fortune 500 companies across middle-east, India and Asia Pacific. These include both transactional and eco-system pervading businesses for largest hospitality portals in India and loyalty programs in the GCC region. The hospitality business manages relationships with 35 million+ registered users and clocks transactions of over 750,000 / day.

Sanat’s exposure to technology covers the spectrum from legacy to avant-garde. His current passion is to weave Artificial Intelligence and IoTs into the core of offering of customer experience platforms that TechTreeIT is delivering for the Travel industry.

Sanat- a millennial himself; believes he belongs to the first generational digital natives in the workplace and in the savvy consumer space. He considers technology is an enabler to achieve scale and transform businesses; through mass personalization and drive superior customer experience.

Sanat has a degree in business management and is hands-on with technology. He is based out of Bangalore- the Silicon Valley of India where he actively collaborates with start-ups, incubation centers and academia.

At Travel Tech Middle East –Sanat will talk about Customer Experience Paradox: Looking beyond price wars, getting ready for the battle of algorithms and building ecosystems. How a customer experience platform can provide you levers to compete with the mega platforms.